Terms and Policies

Your use of our website or any associated services provided by Aqua Immigration is subject to the following privacy policy and is in accordance with your acceptance of these terms, including any future amendments made to them.

At Aqua Immigration, we respect and protect your privacy. Our consultants gather specific credentials of prospective individuals seeking immigration under various programs. The information collected through telephonic conversation or face-to-face interaction helps us meet the needs of the applicants. We operate under a strict data protection policy where all your credentials are secured at every level.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. All our payments are processed by our payment processing agent. We do not retain any personal or credit card information, except for the payment details.

Any information, details, documents, or other forms provided by the candidate to Aqua Immigration will be kept confidential. All information and documents provided by the candidate will not be shared with any other party EXCEPT for any third party required for the immigration process, such as government bodies or visa immigration departments and case officers. We collect only your name, contact details, delivery details, and email address, and all of these are kept strictly confidential.

Refund Policy:

The customer agrees that they will not be liable to claim a refund if they wish to terminate their agreement with our services and withdraw before Aqua Immigration submits the client’s immigration and/or visa application.

Before making any purchase, the customer confirms that they have read and understood all our terms and conditions.

The client may cancel/withdraw the application at various stages of the process without claiming any refund from the company, even if it is the very next day after signing the contract. Aqua Immigration will not refund the amount once the agreement is signed, as all the information and process details were explained in good faith and accurate details were provided as per the existing rules and regulations of the respective country to file their application.

Clients also agree that they would be responsible for misrepresentation or fraudulent information on the application package:

– The client having failed the medical;
– The client having a criminal record;
– The client not being proficient in the English language;
– The client unable to provide relevant documents as per requirement (depending on the countries and the program applied for);
– Or any changes in criteria or whatsoever changes introduced by the respective government.

There won’t be any refund even in the event of the client being informed by the respective immigration office that he/she does not qualify for the required program applied with Aqua Immigration, other than the ones explained here: Medical, Security, Misrepresentation, Insufficient information, Insufficient funds, points lost on language or misleading information, points lost on education because of non-accredited, unrecognized, or false credentials, points lost on work experience where the case officer was not satisfied with the evidence furnished by the applicant, non-submission of complete/required documents from the client’s side within stipulated time, changes introduced by the relevant government office which may retroactively affect the client’s case, non-cooperation from the client’s or client’s dependents’ side, and any other violation of contractual clauses.

If a refund is issued, it is only made on special consideration against Aqua Immigration’s terms & conditions; however, the refund application will be processed within 90 working days at the sole discretion of Aqua Immigration’s legal team.

For complete information and all relevant clauses, kindly refer to the retainer agreement signed by both parties.

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